Arqiva, the company which operates Bilsdale TV Mast, today unveiled its latest way of helping people in East Durham whose TV signal may be affected when a new, interim mast is switched on next month.

The TV Signal Help Team will tour the area in a customised vehicle, providing support and advice to residents.

Last week Arqiva announced the switch to a new, interim, 80-metre mast at Bilsdale which will improve the signal for more than 100,000 people and be more robust in bad weather.

An estimated 1,250 households – primarily along the Durham coast – will be within a “signal shadow” caused by the location of the interim mast, and will unfortunately lose their service next month.

The company has written to those homes affected and now needs them to make contact so that – if required – engineers can repoint their aerials free of charge and make sure they continue to receive a TV signal.

Residents should ring 0800 121 4828, or go to

As part of its Project Restore information campaign, a team from Arqiva will be visiting areas across East Durham and parking at several locations to offer help to residents.

The TV Signal Help Team vehicle will be visiting the following areas on the following dates:

Tuesday 01/02/22 AM – Peterlee 10:00 AM – 12:00 PM
Asda car park, Peterlee, SR8 1AR

Tuesday 01/02/22 PM – Hendon 1:30PM – 3:30PM
Tatham Street car park, SR1 2QB

Wednesday 02/02/22 AM – Horden 10:00 AM – 12:00 PM
Car park on Blackhills Road, Horden, SR8 4TQ

Wednesday 02/02/22 PM – Easington Colliery 1:30PM – 3:30PM
Car park (opposite The Pet Salon), Seaside Road, SR8 3PF

Thursday 03/02/22 AM – Kelloe 10:00 AM – 12:00 PM
Kelloe & District Workmens Club, Kelloe, DH6 4PD

Thursday 03/02/22 PM – Ryhope 1:30PM – 3:30PM
The Village Green, Ryhope, SR2 0NQ

Friday 04/02/22  AM – Easington Village 10:00 AM – 12:00 PM
Go Local Village Shop car park, Easington Village, SR8 3AT

Friday 04/02/22 PM – Seaham 1:30PM – 3:30PM
Seaham Hall Beach Car Park, SR7 7AF

Saturday 05/02/22 AM – Dalton Park 10:00 AM – 12:00 PM
Dalton Park Retail Park, SR7 9HU

Saturday 05/02/22 PM – Seaham 1:30PM – 3:30PM
Asda Car Park, Byron Place Shopping Centre, SR7 7HN